Shipping policy

SHIPPING INFO:

• Tracking number will be emailed
  
• Shipping calculated at checkout
  

ESTIMATED SHIPPING TIMEFRAMES:

NEW ZEALAND	Estimated Delivery Times
Standard	1-3 Business Days
Rural	4-6 Business Days

 

 

AUSTRALIA	Estimated Delivery Times
Standard International	3-10 Business Days

 

WORLDWIDE	Estimated Delivery Times
Standard International	6-13 Business Days

 

DELAYS:

While our team will do our absolute best to ship orders quickly, efficiently and encourage you to place orders well before the intended time. We are not liable for delays that may occur due to busy period, transit delays, weather or other external factors.

DUTIES & TAXES:

Zero Duties / Taxes applied.

Additional duties and taxes may apply at the time of delivery for some orders outside of New Zealand. Duties and taxes fall under the responsibility of the customer and we recommend you check your governments customs website for duty free threshold value.

ORDER CHANGES:

We are unable to cancel or make changes to your order after you have placed it with us. It is the customers responsibility to ensure they agree to our terms of sale before placing an order and ensure all details provided are full and correct at the time of order placement.

LOST / REFUSED PACKAGES:

Aluxira is not responsible for packages that have been lost, stolen or mis-delivered. This responsibility is handed over to the delivery service provider and we are not in anyway liable. You are welcome to contact the shipping carrier through the tracking link. We are happy to help with details regarding you package to assist in discovery.